If you need to cancel your Awesomate account, the account owner can do it from Plan and billing in the hub. No support ticket is needed. This article explains how, what happens next, and how to come back if you change your mind.
How to Cancel
- Sign in at hub.awesomate.ai and go to Settings, Plan and billing (or open hub.awesomate.ai/billing).
- Click Cancel subscription.
- Tell us briefly why you're leaving. Depending on your answer, we may offer a session with our team or a smaller plan. You can take it, or carry on cancelling.
- Confirm the cancellation.
What Happens After You Cancel
- Billing stops and your account is switched off straight away. Your automations stop running.
- We keep everything for 30 days. Your account, automations and settings stay safely on our servers.
- After 30 days your account and its data are deleted permanently. We email you a reminder first.
Changed Your Mind?
Within the 30 days, sign in at hub.awesomate.ai and press Turn my account back on. Everything comes back exactly as you left it.
If you only need a smaller plan, you don't need to cancel. Move down to Support Plus or Essentials instead: see How to Change Your Awesomate Plan.
Need Help?
If you have a billing question, or a cancellation didn't go through, email hello@awesomate.ai and we'll sort it out.