Getting Started with the Awesomate Hub
The Awesomate Hub at hub.awesomate.ai is where you run everything Awesomate does for your business: your automation account (n8n), your website, your Knowledge Base, your plan and billing, and help when you need it. This guide walks you through signing in, getting set up and finding your way around.
Signing In
- Go to hub.awesomate.ai.
- Enter the email address linked to your Awesomate account.
- Check your inbox for an email from Awesomate and click the sign-in link. Check spam or junk if it hasn't arrived within a minute.
Good to know: if you see a message saying you don't seem to be an active member, the email you entered isn't linked to an active account. See "Not Active Member" Error When Signing Into the Awesomate Hub.
Your First Visit: Get Set Up
After you sign in you land on Home. While your set-up is unfinished, Home shows a Get set up card with the next step to do.
- Set up your automation account. New accounts set up their n8n automation account in one click from Home or Automations, and the hub connects it for you.
- Three steps you need: switch on the free automation licence, connect your automation account (an existing one connects with a key), and set your time zone.
- Six worth doing, in any order: your AI account (OpenRouter), letting automations read web pages (Jina), telling us about your business, adding your starter agents, entering an install code if you have one, and where to find help.
Finding Your Way Around
| Area | What it's for |
|---|---|
| Home | Your last 7 days of automations, your next step, a box to ask Tilly (our AI assistant) a question, and a card for each area. |
| Automations | Your n8n automation account, the Library of ready-made automations and agents, Build requests (Pro) and Settings, including your saved values (n8n Variables). |
| Website | Your WordPress sites, apps and domains, with uptime and one-click sign-in to WordPress. |
| Knowledge | Your Knowledge Base: documents, web pages and FAQs your assistants answer from, with sources. |
| Learn | Webinars (live and recorded) and 1:1 sessions with our team. |
| Settings | Your account, team, privacy, Claude Code and other integrations, and Plan and billing. |
Understanding Your Plan
Every plan starts with a 14-day trial, and your card isn't charged until day 15. Prices are per month in your own currency (Australian dollars for Australia and New Zealand).
| Feature | Essentials | Support Plus | Pro |
|---|---|---|---|
| Monthly price | $75 | $175 | $375 |
| Managed n8n automation account | Yes | Yes | Yes |
| WordPress sites / custom domains | 1 / 1 | 2 / 5, with staging | 10 / 20 |
| Hosted apps | None | 5 | 20 |
| Knowledge Base answers each month | 50 | 500 | 1,000 |
| Website chat assistant and questions inbox | No | Yes | Yes |
| Build with your AI assistant (Claude Code) | Read only | Yes, 10 active workflows | Yes, 25 active workflows |
| Ticketed support with Loom walkthroughs | Email support | Yes | Priority |
| Build requests to our team | No | No | Yes, 1 credit included each month |
| AI error watch | No | No | Yes |
Credits: a credit is $100 on every plan. You spend it on a build request (Pro) or a 1:1 session with our team. Pro includes one credit a month, and unused credits roll over. You can buy more any time in Settings, Plan and billing.
The Embedded Team, where we run the technology side of your business, is by application at awesomate.ai/embedded-team.
Asking Us to Build Something (Pro)
Go to Automations, Build requests and choose Ask for an automation. Describe what you want in your own words, check the plan we read back, and send it. Our team checks it, asks anything unclear on the request page and quotes it in credits. Once you accept, we build it, test it and switch it on.
Managing Your Plan and Billing
The account owner manages the plan in Settings, Plan and billing (hub.awesomate.ai/billing): upgrade or move down, buy credits, manage cards, see invoices, and cancel. Team members are asked to check with the owner. See:
- How to Change Your Awesomate Plan
- How to Update Your Payment Method
- How to Cancel Your Awesomate Account
Need Help?
- Ask Tilly from Home. She answers straight away from our help docs, and on Support Plus and above our team follows up on anything she can't solve.
- Join a monthly webinar or watch the recordings at awesomate.helpdocsite.com/webinars.
- Book a 1:1 session with our team from Learn, Sessions.
- Email hello@awesomate.ai.